Privacy Policy

Last updated: March 2026

FreedomLeadsAI, Inc. ("FreedomLeadsAI," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-Powered Business Command Center platform, including our website at freedomleadsai.com and web application at freedomleadsai.com (collectively, the "Service").

Please read this policy carefully. By using the Service, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please discontinue use of the Service.

1. Information We Collect

1.1 Information You Provide Directly

Account Information: When you register, we collect your name, email address, phone number, and password.
Business Information: Company name, job title, and other business details you provide in your profile or during onboarding.
Contact Data: Names, email addresses, phone numbers, LinkedIn profiles, and other information about the business contacts you import or add to the Service's CRM.
Communications Content: Email drafts, SMS messages, call scripts, and other content you create using the Service.
Payment Information: Billing details collected by our payment processor, Stripe. We do not store full credit card numbers; Stripe handles payment data securely under PCI-DSS compliance.
Support Communications: Messages and information you provide when contacting our support team.

1.2 Information Generated Through Service Use

Call Recordings and Transcripts: When you use our AI voice call features, calls may be recorded and transcribed to generate summaries, action items, and AI insights. You are responsible for obtaining consent from call participants.
SMS and Message Logs: Records of SMS messages sent and received through the Service, including message content, timestamps, and delivery status.
AI Interaction Data: Prompts, queries, and responses generated through your use of the AI features.
Usage Data: Features used, actions taken, time spent, and other behavioral data related to your use of the Service.
CRM Activity: Notes, tasks, deal stages, and activity logs associated with your contacts and business pipeline.

1.3 Information Collected Automatically

Log Data: IP address, browser type, operating system, referring URLs, pages viewed, and timestamps when you access the Service.
Device Information: Device type, unique device identifiers, and network information.
Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies as described in Section 7 below.

1.4 Information from Third Parties

Google OAuth: If you sign in with Google, we receive your name, email address, and profile picture from Google in accordance with your Google account settings.
LinkedIn: If you connect LinkedIn integrations, we receive information you authorize through LinkedIn's API, such as profile data and connection information.
Twilio: Call and SMS metadata such as call duration, phone numbers, and delivery status as part of providing communications features.

2. How We Use Your Information

We use the information we collect to:

Provide and Operate the Service

Create and manage your account, process transactions, deliver AI features, facilitate communications (calls/SMS), and provide customer support.

Improve and Develop the Service

Analyze usage patterns, debug issues, train and improve our AI models (using aggregated and de-identified data where possible), and develop new features.

Personalization

Customize your experience, provide AI recommendations tailored to your business context, and remember your preferences.

Communications

Send you service-related notifications, security alerts, product updates, and (with your consent) marketing communications. You may opt out of marketing emails at any time.

Analytics and Research

Understand how the Service is used, measure the effectiveness of features, and conduct internal research to improve our offerings.

Legal and Compliance

Enforce our Terms of Service, comply with legal obligations, respond to legal process, and protect the rights and safety of users and third parties.

3. How We Share Your Information

We do not sell your personal information. We share information only in the following circumstances:

Service Providers. We share information with trusted third-party vendors who help us operate the Service, under strict confidentiality obligations. These include:

Twilio, Inc. — Voice calls and SMS/MMS messaging infrastructure.
Stripe, Inc. — Payment processing and billing management.
Amazon Web Services (AWS) — Cloud hosting, storage (S3), AI inference (Amazon Bedrock), and other infrastructure services.
Google LLC — Authentication (Google OAuth), analytics (Google Analytics 4), and tag management (Google Tag Manager).
OpenAI / Anthropic / Other AI Providers — Large language model inference for AI features. Data sent to AI providers is subject to their data processing agreements.

Business Transfers. If we are involved in a merger, acquisition, asset sale, or similar transaction, your information may be transferred as part of that transaction. We will provide notice before your information is transferred and becomes subject to a different privacy policy.

Legal Requirements. We may disclose your information if required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of FreedomLeadsAI, our users, or the public.

With Your Consent. We may share your information for other purposes with your explicit consent.

4. Data Retention

We retain your personal information for as long as necessary to provide the Service and fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law.

Account Data: Retained for the duration of your account plus 90 days after closure.
Call Recordings: Retained for up to 12 months by default, unless you delete them earlier or request extended retention in your plan.
SMS Message Logs: Retained for up to 12 months by default.
Contact and CRM Data: Retained while your account is active and for 90 days after account closure.
Billing Records: Retained for 7 years as required by applicable tax and financial regulations.
Log Data: Typically retained for 90 days for security and debugging purposes.

After applicable retention periods, we will securely delete or anonymize your information. You may request earlier deletion as described in Section 6.

5. Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. Our security practices include:

Encryption of data in transit using TLS/HTTPS
Encryption of sensitive data at rest using AES-256
Access controls limiting employee access to personal data on a need-to-know basis
Regular security assessments and vulnerability reviews
Infrastructure hosted on AWS with SOC 2 compliant services

Despite our best efforts, no security system is impenetrable. If you suspect a security incident involving your account, please contact us immediately at support@freedomleadsai.com.

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

Access

Request a copy of the personal information we hold about you.

Correction

Request correction of inaccurate or incomplete personal information.

Deletion

Request deletion of your personal information, subject to legal retention obligations.

Data Portability

Request an export of your data in a machine-readable format (CSV, JSON).

Opt-Out of Marketing

Unsubscribe from marketing emails at any time via the unsubscribe link or account settings.

Restriction

Request that we limit the processing of your data in certain circumstances.

To exercise any of these rights, please contact us at support@freedomleadsai.com. We will respond to verifiable requests within 30 days (or as required by applicable law). We may require identity verification before processing requests.

California Residents (CCPA)

Under the California Consumer Privacy Act (CCPA), California residents have the right to: know what personal information is collected and how it is used, request deletion, opt out of the sale of personal information (we do not sell personal information), and not be discriminated against for exercising CCPA rights. To submit a CCPA request, contact us at support@freedomleadsai.com.

European Users (GDPR)

If you are located in the European Economic Area (EEA), UK, or Switzerland, our legal bases for processing your personal data include: performance of a contract (to provide the Service), legitimate interests (product improvement, security), legal obligations (tax, compliance), and your consent (marketing communications). You have the right to lodge a complaint with your local data protection authority.

7. Cookies and Tracking Technologies

We use the following tracking technologies:

Tool	Purpose	Type
Google Analytics 4 (GA4)	Website analytics, user behavior analysis	Analytics
Google Tag Manager (GTM)	Tag management and script deployment	Infrastructure
Session Cookies	Authentication, keeping you logged in	Necessary
Preference Cookies	Remembering your settings and preferences	Functional

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of the Service. For more information about Google Analytics data practices, visit policies.google.com/privacy. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

8. Children's Privacy

The Service is not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information promptly. If you believe we have inadvertently collected information from a minor, please contact us at support@freedomleadsai.com.

9. International Data Transfers

FreedomLeadsAI is operated in the United States. If you access the Service from outside the United States, your information may be transferred to, stored, and processed in the United States and other countries where our service providers operate. By using the Service, you consent to the transfer of your information to countries that may have different data protection laws than your country of residence. Where required by applicable law, we implement appropriate safeguards (such as Standard Contractual Clauses) for international data transfers.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by email (at the address associated with your account) or through a prominent notice in the Service at least 14 days before the changes take effect. Your continued use of the Service after the effective date of any changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

FreedomLeadsAI, Inc. — Privacy Team

Email: support@freedomleadsai.com

Website: freedomleadsai.com

We aim to respond to all privacy-related inquiries within 5 business days.